Privacy Policy

Brooks and Done Mechanical Privacy Notice

Effective Date: January 2026

At Brooks and Done Mechanical ("we," "us," or "our"), we value the privacy of individuals who use our websites and related services (collectively, our "Services"). This Privacy Notice explains how we collect, use, disclose, and safeguard the personal information of users of our Services ("users," "you," or "your"). By using our Services, you agree to the collection, use, disclosure, and processing of your information as described in this Privacy Notice.

Personal information is information that identifies, relates to, describes, or could reasonably be linked to a specific individual. Personal information does not include deidentified, anonymized, or aggregated information.

Information We Collect

We may collect personal information and other information about you from various sources, including directly from you, automatically through your use of our Services, and from third parties.

Information You Provide to Us

Registration Information. If you sign up for an account, request services, submit a form, or sign up for emails or updates, we may collect contact information such as your name, email address, phone number, mailing address, and service address. We may also collect optional demographic information if you choose to provide it.

Communications. If you contact us directly, we may collect your name, contact details, and the contents of your messages, including any attachments, forms, or questionnaires you submit.

Events. If you register for an event, promotion, or appointment, whether in person or online, we may collect information relevant to that event such as your name, address, phone number, email address, and related details.

User Content. If you submit reviews, comments, testimonials, or other content, that information may be publicly visible depending on how it is submitted.

Payment Information. If you make a purchase or payment through our Services, we may collect billing information such as your name, billing address, and transaction details. Payment card information is processed securely by third‑party payment processors, and we do not store full payment card numbers.

Information We Collect Automatically

Device and Usage Information. When you use our Services, we may automatically collect information such as your IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, and the dates and times of your visits.

Cookies and Tracking Technologies. We may use cookies, pixels, and similar technologies to operate our website, understand usage, improve functionality, and support marketing efforts. You may control cookies through your browser settings.

Information We Collect From Third Parties

We may receive information about you from third parties such as scheduling platforms, payment processors, marketing providers, analytics providers, or social media platforms, consistent with their privacy policies and applicable law.

How We Use Your Information

We may use your information to:

Provide, operate, and maintain our Services

Schedule and perform services

Communicate with you, including responding to inquiries and sending service-related messages

Process payments and transactions

Send marketing, promotional, or informational communications (you may opt out at any time)

Improve our Services, website functionality, and customer experience

Detect, prevent, and address fraud, security, or technical issues

Comply with legal obligations and enforce our policies

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers. With trusted third parties who perform services on our behalf, such as payment processing, scheduling, email delivery, analytics, and marketing.

Legal Obligations. If required to do so by law or in response to valid legal requests.

Business Transfers. In connection with a merger, sale, or transfer of assets, subject to appropriate confidentiality protections.

With Your Consent. When you have provided consent or directed us to share your information.

Your Privacy Rights

California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

Know what personal information we collect, use, and disclose

Request access to or deletion of your personal information

Correct inaccurate personal information

Opt out of certain data sharing (if applicable)

Not be discriminated against for exercising your rights

To exercise your rights, contact us using the information below.

Other U.S. Residents

Depending on your state of residence, you may have similar rights under applicable privacy laws.

International Users (GDPR)

If you are located outside the United States, you may have the right to access, correct, delete, or restrict the processing of your personal information, and to object to certain processing activities. You may also have the right to data portability.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Notice, comply with legal obligations, resolve disputes, and enforce our agreements.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate our website, analyze performance, improve functionality, and support marketing efforts. Cookies are small data files stored on your device that help us understand how users interact with our Services.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of our Services.

California Cookie Disclosure (CPRA)

We do not sell your personal information. However, certain cookies and tracking technologies used for analytics or advertising may be considered a "sharing" of personal information under California law. California residents may opt out of such sharing by adjusting browser settings, using available opt-out tools provided by advertising platforms, or contacting us using the information below.

Children’s Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Third‑Party Links

Our Services may contain links to third‑party websites or services. We are not responsible for the privacy practices of those third parties.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be posted on this page with an updated effective date.

Do Not Sell or Share My Personal Information

California residents have the right to opt out of the sale or sharing of their personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Brooks and Done Mechanical does not sell personal information. However, if our use of analytics, advertising, or tracking technologies is considered a "sharing" of personal information under California law, you may opt out by contacting us using the information below or by adjusting your browser and device privacy settings.

Requests will be processed in accordance with applicable law, and we will not discriminate against you for exercising your privacy rights.

Contact Us

If you have questions about this Privacy Notice or our privacy practices, or if you would like to exercise your privacy rights, please contact us at:

Brooks and Done Mechanical

Email: justin@brooksanddonemechanical.com

Phone: 916-742-9899